Contact Us
Where to seek help with gambling
The contact form is for questions about the Bgo review and the website’s editorial content. A reader who is struggling with gambling behaviour should not use it as a first step. Support and guidance are better sought from specialist organisations that work with problem gambling, and the responsible-gambling pages on this site list the relevant options. Those services operate independently of this website and of the casino operator, and they offer confidential advice without any link to an account or a deposit.
Language of correspondence
The editorial team reads and replies in English. Messages in other languages may still be received, but a reply in English is the expected standard, and a response in another language cannot be guaranteed. Keeping the message in English helps the team deal with the query directly rather than routing it through translation.
Data that must never pass through the form
The form is an unencrypted channel for editorial queries. No financial details belong in it: card numbers, bank account references, payment method identifiers and wallet addresses are all inappropriate. Passwords, security answers, PINs and one-time codes must never be typed into the message field. The same applies to scans or photographs of documents, including passports, driving licences, utility bills and bank statements. The team has no lawful reason to request those documents through this form, and no legitimate organisation will ask for them by this route. Sending such material exposes the sender to identity theft and to fraudulent use of the data, and the website cannot accept responsibility for losses that follow from a voluntary disclosure made through an insecure channel.
Any message that contains this kind of material will be deleted without being read in full, and the sender will be asked to resubmit the query without the sensitive content. The team will not store, forward or act on financial or identity data that arrives through the form.
Dispute and account matters
Queries about a specific deposit, a withdrawal, a bonus or a wagering requirement belong with the casino operator’s own support channels, not with this form. The editorial team does not hold account records and cannot intervene in a payment dispute or alter a player’s standing with the operator. A reader who has a complaint about the casino should raise it through the operator’s published complaints procedure first, and then through any external dispute service the operator names. This website’s contact form is reserved for corrections, factual questions about the review and feedback on the content published here.